As soon as you place your order, you’ll get an order confirmation to the email address you entered with the rest of your details. If for some reason you don’t receive one, make sure to check your spam / junk emails or double check you entered your email address properly. If you haven’t received it after 24 hours, please contact Togati.co Support.

For standard UK / international shipping, your order will be dispatched within 1-2 days. Please note that dispatch can take a little longer during busy periods, but we’ll notify you via email as soon as your order’s on the move. Make sure you check your spam / junk emails as sometimes the shipping confirmation can get lost in there.

Orders are generally cancelled due to payment failure or stock availability. In either case, your card is only charged once an order has shipped. If your order was cancelled, you may still see the original payment authorization. The payment authorization will be reversed within a few hours.

If this happens, it’s usually due to you either not being home or if you’ve not collected your parcel from a nearby post office in the timeframe specified. It can take up to 4 weeks for an international return to reach our warehouse. Once we have it, it’ll be processed by our returns team within 14 working days and you’ll be issued with a refund, which you’ll receive confirmation of via email. If you did miss the deadline for collecting your parcel and it’s being returned to us, please be aware that the original shipping costs for your order are non-refundable.

Our warehouse team work super fast, so once an order has been placed we are unable to amend the items / sizes in the order or the delivery address. We are also unable to add products or combine orders, sorry about that!

Our warehouse work extremely fast, so most of the time a cancellation is not possible. Sorry about this!

We aim to get your order right every time, but we do occasionally make mistakes. If the item you’ve received is not what you originally ordered, please send over your order number, a picture of what you received and a short description of what has gone wrong to Oaf Support and we'll get this resolved as soon as possible.

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders being declined is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered. For full details of why the payment was declined, please contact your card issuer.

We accept most major credit or debit cards (except for AMEX) these include - Visa, Visa Electro, Master Card and UK Maestro.

We can also accept payment by PayPal. Please ensure you have sufficient funds in your account.

When you pre-order, you are reserving one or more items that will be back in stock in a near future. This will be shipped to you as soon as it is available. All pre-order items have a pre-order estimate date to be shipped and you can find the expected shipping timeframe under the “pre-order” button on the product page.

All prices shown on our website do not include tax. You are responsible to pay tax upon receiving your goods. Tax rate varies in each country.

Not to worry! If our FAQs haven’t helped then you can contact us HERE either via email or chat with us via WhatsApp.

For standard UK / international shipping, your order will be dispatched within 1-2 days.Please note that dispatch can take a little longer during busy periods, but we’ll notify you via email as soon as your order’s on the move. Make sure you check your spam / junk emails as sometimes the shipping confirmation can get lost in there.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@togati.com.au Please note that returns will need to be sent to the following address: 18 Tweed Coast Rd, Pottsville Beach, NSW, 2489.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@togati.com.au

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@togati.com.au

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